{"id":70461,"date":"2025-11-14T09:12:31","date_gmt":"2025-11-14T08:12:31","guid":{"rendered":"https:\/\/colorstories.pl\/complaints\/"},"modified":"2025-11-27T10:18:25","modified_gmt":"2025-11-27T09:18:25","slug":"complaints","status":"publish","type":"page","link":"https:\/\/colorstories.pl\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div id=\"wd-8e5e7b57\" class=\"wp-block-wd-row\">\n<div id=\"wd-99068047\" class=\"wp-block-wd-column\">\n<div id=\"wd-dab85ea1\" class=\"wp-block-wd-container wd-dir-col\">\n<p id=\"wd-7426054e\" class=\"wp-block-wd-paragraph\"><strong>Complaints<\/strong><\/p>\n\n\n\n<p id=\"wd-4d499cd5\" class=\"wp-block-wd-paragraph\"><strong>How to file a complaint in our store?<\/strong><\/p>\n\n\n\n<p id=\"wd-9ef22dbc\" class=\"wp-block-wd-paragraph\">The Client may file a complaint in one of the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Electronically<\/strong>, using our complaint form available on the website<\/li>\n\n\n\n<li><strong>By e-mail<\/strong>, by sending the application directly to the following address: <strong><a href=\"mailto:zamowienia@colorstories.pl\" target=\"_blank\" rel=\"noreferrer noopener\">zamowienia@colorstories.pl<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-8804cc40\" class=\"wp-block-wd-paragraph\">In the complaint, please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>a description of the defect or non-conformity of the goods with the contract (and the date of its notice),<\/li>\n\n\n\n<li>the preferred method of handling the complaint (e.g. replacement, repair, return, price reduction),<\/li>\n\n\n\n<li>contact details to contact you about the complaint.<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-8db04aae\" class=\"wp-block-wd-paragraph\">We will respond to your complaint <strong>immediately, no later than within 14 days<\/strong> from the date of receipt.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24008,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70461","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints | ColorStories<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colorstories.pl\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints | ColorStories\" \/>\n<meta property=\"og:url\" content=\"https:\/\/colorstories.pl\/en\/complaints\/\" \/>\n<meta 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